FAQ
Frequently Asked Questions
General Questions
What makes Klean AF fragrances different?
Our fragrances are crafted with premium natural ingredients and complete transparency. We focus on ingredient quality and nature-inspired scents that tell a story.
Are your fragrances natural?
Yes, we use premium natural ingredients & safe synthetics in our formulations. We're committed to transparency about what goes into every bottle.
How long do your fragrances last?
As Eau de Parfum concentrations, our fragrances typically last 6-8 hours on skin, though longevity varies based on skin type and environmental factors.
Ordering & Shipping
How long does shipping take?
Standard shipping takes 5-7 business days across India. Express shipping (2-3 days) is also available. See our Shipping Policy for details.
Do you ship internationally?
We currently ship only within India. International shipping is not available at this time.
How can I track my order?
You'll receive a tracking number via email once your order ships. Use this number on our courier partner's website to track your package.
What if my order is delayed or lost?
Contact us at support@kleanaf.com with your order number, and we'll work with our courier partner to resolve the issue.
Returns & Exchanges
Can I return a fragrance if I don't like it?
We accept returns of unopened products within 30 days of delivery. Due to hygiene regulations, opened fragrances cannot be returned.
Do you offer exchanges?
We don't offer direct exchanges. Please return your original purchase and place a new order for a different fragrance.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive and inspect your return.
Product Care
How should I store my fragrance?
Store in a cool, dry place away from direct sunlight and heat to preserve the fragrance quality.
What's the shelf life of your fragrances?
When stored properly, our fragrances maintain their quality for 3-5 years from the production date.
Contact & Support
How can I contact customer service?
Email us at support@kleanaf.com. We typically respond within 24-48 hours.
Do you have a physical store?
We currently operate online only, though we're exploring in-person retail options.